In the EU you have the right to return purchases made online, within 14 days for a refund.
You can do so for any reason – even if you simply changed your mind.
The 14-day cooling off period does not apply to companies.
The cooling off period expires 14 days after the day you received your goods.
To request a return write an email to our customer care at firstname.lastname@example.org . We will send a confirmation email, with the Return Authorization. The return shipment has to be paid by the customer. Returns must be shipped within 14 days of the order’s delivery date. Return Terms & Conditions Items must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment, with all original accessories.
GIUSEPPE MEALLI S.R.L. reserves the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized returns, the client will be contacted by our customer care and will have to send a courier to collect the parcel. In the case of defective or incorrect merchandise, we invite Clients to immediately write an email to our customer care at email@example.com.
GIUSEPPE MEALLI S.R.L. reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return. Refunds will be processed within 10 working days from the receipt of the return in our logistics. For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 72 hours and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account. In case of Bank Wire Transfer client must communicate the IBAN code, eventually the BIC code and the name of the account holder. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.